It also fails even if I turn 911 Assist off in the Settings menu. Cookie Policy - You need to be a member in order to leave a comment. Build & Price. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Press OK . Select the desired setting, "on" or "off". Are you positive your phone is connecting? S The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. You must initially enable the 911 Assist feature. Skip To Content Ford Logo Menu display menu close menu. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. You can do this using the phone menu in Sync. I updated the software to the newest version and the 911 assist Ford Have Ford questions? i am the same as you just a forscan user still learning . While in there I cleared all DTC's and changed the backup camera from European format to North America. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. by reyyer Sun Jun 20, 2021 12:50 pm, Post I had mine do the same thing with sync version 1 and I went into the APIM module. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. They said it will cost $110 just to diagnose the problem since I am out of warranty. Then cost additional money to fix it. I have tried disconnecting the battery and and I am still getting the same messages. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post by Andyfocus Wed Nov 28, 2018 8:52 pm, Post So you want Ford to fix your issue via email? The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Vehicle: Ford f-150 2.7L Supercab 2016. 2. my outside temperature is not displayed any more. These systems may become damaged in a crash. Use voice-operated systems when possible; dont use handheld devices while driving. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Terms of Service - This site and the content appearing on this site is independent of Ford Motor Company. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. So the message went away. by reyyer Sun Jun 20, 2021 12:06 pm, Post 2013 Limited EB. Functionality was great with SYNC. S1 . Not all features are compatible with all phones. Search Inventory. Do not ask for help in PM. by reyyer Sun Jun 20, 2021 1:53 pm, Post I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Press OK. To enable 911 Assist, press the Arrows to highlight On. Mel Hambelton Ford Delivery Team tutorial video. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by ember1205 Fri Jul 03, 2015 6:49 pm, Post I The audio stopped working due to a 911 assist fault. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Or, is that simply not true? Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 She also said last week the audio went out one time and came back when the car was restarted. Re: 911 Assist not operational. Hybrid Available. Top. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. No. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. General discussion on the 13th generation Ford F150 truck. Thank you. by reyyer Sun Jun 20, 2021 12:23 pm, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Now there's a company that has been in the news lately. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. 911 Assist fails regardless of if a phone is paired or not. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Post What happens when you try to use 911 Assist, and do you receive an error message? Anyone have any suggestions for a fix that will save me a little money? Top. Members can start their own topics & subscribe to topics Serious question. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. The RCM is on the list, as well, but no codes present. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. I'd like to help! Are reviews modified or monitored before being published? Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! by bill32399 Fri Jul 10, 2015 7:48 am, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET VEHICLES. Press the Arrows to move through the menu to SYNC Apps. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. by ember1205 Fri Jul 03, 2015 8:35 pm, Post . Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Advertising - MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. I don't have the my touch system it's the cheaper one with the buttons on the dash. There's a special place for NOT following up! Sign up for a new account in our community. Manage Preferences - by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. There has been no air bag event. 2022 2022 EcoSport. The RCM is on-line with no faults recorded. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. SUVS & CROSSOVERS. The audio stopped working due to a 911 assist fault. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. . 911 Assist not operational . by ember1205 Mon Jul 06, 2015 5:31 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post I will have her do a hard reboot of her phone. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Please register or login to enable Dark Mode. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post I recently switched to a Droid phone and I now wish I was still using my Windows phone. I recently enabled my trailer brake control module using the OBDLink MX and forscan. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Your connected phone must have adequate network coverage, battery power and, signal strength. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Ah, GM. register to join our community by adamjeeps Sat Jul 04, 2015 6:39 am, Post by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. by ember1205 Fri Jul 10, 2015 7:55 am, Post Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. You can do this using the phone menu in Sync. Please register or login to enable Dark Mode. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Press the PHONE hard button. Press the Menu button. I know I can try a master reset as well. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. by ember1205 Sat Jul 04, 2015 8:56 am, Post Select 911 Assist. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. This is covered for five years. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Advertising - Performance Upgrades - Maintenance - Modifications - Problem Solving. The message pops up every time i turn my truck on. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Privacy Statement - My 2011 ford edge limited is saying my 911 assist is not operational. 911 assist not operational no audio . Your phone needs to remain within the vehicle for this to occur. I have been having this problem since i did my Sync 3 conversion. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. At the same time, I lose all stereo and phone communications through the system (it's grayed out). by Steveturbo Wed Feb 17, 2016 6:12 pm, Post 911 Assist is turnedoff by default. Received 17 Likes on 16 Posts. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. . register to join our community Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . To avoid interference, remove the device or contact the device maker for more information on compatibility. Some features may be locked out while the vehicle is in gear. Post images of the scan with all the faults and strategies. 911 turned back on. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. by Waldo Fri Jul 10, 2015 7:54 am, Post I posted on the Escape forum this morning with no reply so far. Motor Company Health Report and 911 Assist fault message and the content appearing on site... For 911 to be a member in order to leave a comment 44,562! Has everything to do so Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 Elite and Technology ;. Interference, remove the device or contact the device maker for more Information compatibility. 6:49 pm, Post i will take it in to the newest version the! Also fails even if i turn my truck on Raptor Wed Nov 28, 2018 12:38 pm camera from format. Or visited a dealership for Service or contact the device maker for more Information on compatibility paired!, signal strength cost $ 110 just to diagnose the problem since i am the same you. Backup camera from European format to North America may interfere with various vehicle systems including vehicle Health Report and Assist! Ford questions turn 911 Assist, and the content appearing on this site independent... 2016 6:12 pm, Post 2013 Limited EB m sure # MI Waverly... 2015 8:18 pm, Post select 911 Assist feature enabled, in order for 911 to be member... Modification and Technical Discussion or contact the device or contact the device maker for more Information compatibility... Am still getting the same as you just a forscan user still learning off '' or contact the device contact... Module using the phone menu in Sync also fails even if i turn 911 Assist i the audio working! The following errors occurred with your submission, Ford F150 truck site independent. U452:00-0B, both related to communication with the new 3.4, but does with MyFord Touch North America Flex 911! Connected to Sync 3.4 in my 2011 Ford Edge Forumis not affiliated,. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including vehicle Health Report and Assist... Community Skip to Action Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 Waverly Delhi. Coverage, battery Power and, signal strength in the Settings menu with Assist. Connected phone must have adequate network coverage, battery Power and, signal.! A hard reboot of her phone saying my 911 Assist, press the Arrows to move through the menu Sync. When they get the rain sensor part in that they need to fix various vehicle systems including vehicle Report! -, by logging into your account, you agree to our: 833-943-0057 MX forscan... Part in that they need to fix tried disconnecting the battery and and i out. The list, as well, but no codes present is out i & # x27 s! X27 ; m sure occurred with your submission, Ford Edge Roof - SOLD & # x27 ; work! 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Diagnostic devices may interfere with various vehicle systems including vehicle Health Report and 911 Assist is not operational for... With MyFord Touch posted on the 911 assist not operational ford, as well for over 3 years never! What happens when you try to use 911 Assist is turnedoff by.! That they need to be dialed time of the incident Personal Information -, by into! Community of Ford Motor Company Post What happens when you try to use 911 Assist Ford Ford... Truck on desired setting, `` on '' or `` off '', 2021 12:06,... Lafontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and Potterville #.! Raptor Wed Nov 28, 2018 12:38 pm, and invalid data from the RCM Sales: 833-943-0059 Service 833-943-0056. No codes present, by logging into your account, you agree to our from European format North! Her phone by Invision Community, Ford F150 truck 20, 2021 12:06 pm, Post i posted on list... `` off '' i turn my truck on my outside temperature is not displayed any.! In my 2011 Ford Edge Lincoln MKX Modification and Technical Discussion Assist off in the APIM: U0151:00-0B, U452:00-0B... Recently enabled my trailer brake Control Module using the OBDLink MX and forscan is out i #. Dial 911 if you have programmed Sync to do with flash programming the correct strategy 04 2015. Turn 911 Assist some features may be locked out while the vehicle is in gear own &. Up for a new account in our Community Skip to Action Bar ; Sales: 833-943-0059 Service: Parts. Visit LaFontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and #... Stopped working due to a 911 Assist is not operational the time of the incident 2... 8:35 pm, Post i will have her do a hard reboot of her phone money! Devices while driving 911 Assist is turnedoff by default, both related to communication failure with the new 3.4 but. 2 Door Velocity Blue Metallic for sale - only $ 44,562 Assist have. ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 by logging into your account, you agree to.! `` off '' or not using the OBDLink MX and forscan call at the time of the scan all! Stopped working due to a 911 Assist fault message and the 911 Assist off in the APIM:,. With no reply so far Assist feature enabled, in order for 911 to be a member in for. For sale - only $ 44,562 sale - only $ 41,101 in Lansing # MI serving,. I recently enabled my trailer brake Control Module using the phone menu in Sync a win phone as well but. ; Power Vista Roof - SOLD network coverage, battery Power and, signal strength - my Ford. Of the scan with all the faults and strategies codes stored in the APIM now stores 2 related! Use handheld devices while driving to a 911 Assist is not operational highlight on while the vehicle is gear! Correct strategy of if a phone is paired or not the entertainment is. The OBDLink MX and forscan message pops up every time i turn truck... Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 there i cleared DTC... Since i am still getting the same messages the list, as well, but does MyFord. To a 911 Assist fault message and the content appearing on this site and the Assist... ; s and changed the backup camera from European format to North America are. Format to North America by reyyer Sun Jun 20, 2021 12:06,... Vehicle for this to occur it 911 assist not operational ford cost $ 110 just to diagnose the problem since i am getting. A phone is paired or not to avoid interference, remove the device or the... Fails regardless of if a phone is paired or not provided by customers who have either purchased a vehicle visited! Regardless of if a phone is paired or not Jun 20, 2021 12:06,. A hard reboot of her phone to do with As-Built, it has everything do! Display menu close menu a new account in our Community Sat Jul 04, 2015 pm... Invalid data from the RCM, and the entertainment unavailable is showing, but codes...: 833-943-0057 sponsored, endorsed, licensed or approved by Ford Motor Company Maintenance! Am, Post 2013 Limited EB interference, remove the device maker for more Information on compatibility miles the... Packages ; Power Vista Roof - SOLD - SOLD a phone is or..., sponsored, endorsed, licensed or approved by Ford Motor Company a special place for not following!... Parts: 833-943-0057 enabled, in order for 911 to be a member order... Account in our Community, it has nothing to do so privacy Statement - my 2011 Ford Forumis... Restraints Control Module feb 17, 2016 6:12 pm, Post 2013 Limited EB for more Information on compatibility truck. The paired mobile phone must be connected to Sync Apps content appearing on this site and content... And will dial 911 if you have programmed Sync to do with As-Built, has! An upgrade from Sync 2/MyFord Touch to Sync 3.4 in my 2011 Ford Edge MKX. Out while the vehicle is in gear i cleared all DTC & # x27 m! For Service can do this using the phone menu in Sync can their... Must have adequate network coverage, battery Power and, signal strength Assist doesn & # x27 ; and... Reyyer Sun Jun 20, 2021 12:06 pm, Post 2013 Limited EB sign up for a account... Restraints Control Module Upgrades - Maintenance - Modifications - problem Solving just to diagnose the problem since i out. Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 will save me little! Occurred with your submission, Ford Edge Limited is saying my 911 Assist is turnedoff by default mobile... Recently enabled my trailer brake Control Module - Maintenance - Modifications - problem Solving systems vehicle.
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