Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. Reply . Google policies and terms of services apply as normal to any Google services you use (like Gmail or Google search), whether you're using them on a Google Wifi or Nest Wifi network or not. Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. Give your Wi-Fi network a name and secure password. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. This may take a few minutes. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). New updates are being added at the bottom of this story. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. Hi, HAvritt81. iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. Step 1: Login to your Xfinity Gateway. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. Step 1. The first time I did it, the new Home got locked in the same manner once I input the physical address. We are committed to keeping your data private and safe. Sorry for the delayed response here. This might take a few minutes. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. @SkylledDev. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Call your Internet Service Provider (ISP) Step 5. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. Hi, thanks for your reply. This will take you to the Xfinity Gateway screen. Those affected say that their network is going offline at random points. Tap Set up device . The reset is now complete. Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. Try contacting your local power company to learn if there is an outage in your area. Smart switch might be the solution. Move your Connect closer to your Wi-Fi router while you try to pair it. Hardwire Nest Wifi routers, Google Wifi points and other devices This. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router. Nest Wi-Fi points don't have Ethernet ports. [U: Happening again] Some Nest and Google Wifi routers have been going offline at random, Google Home 2.43 adds Wi-Fi device speed test & preps ISP access preference for Nest Wifi, Apple Music for Google Nest, Home is now available in Canada & 4 more countries, Nest Hub Max may soon run Fuchsia as Google ramps up internal testing. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. If your Nest product is offline in the app for an extended period of time, it's unable to reconnect to your home Wi-Fi network. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. Turn off your cellular data and make sure that your Bluetooth and location services are on. Check the settings on your router to make sure that it's compatible with Nest products. Have you had the chance to try the suggestion above? Once you've decided where to place your point and have plugged it in, use the Google Home app for setup. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. I started with the one closest to primary puck. If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. They all have the same design and same coverage. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. Did you ever figure this out. That was the ONLY thing that worked for me. In addition, the Nest . Step 1. ( Source) Workaround 2: I had this same problem. Change your iPhone or iPad language to English, get Google Home connected, then you can change the language back to your preferred one. If setup still isn't working, try to factory reset your router or point, or you can contact support. Scroll down and check if you already have Nest Connect in your account. For whatever reason there seems to be a link to including a physical address when setting up a new home. Thank you so much for responding to my problem. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. You're not alone. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. . After about a minute, the, On your phone or tablet, open the Google Home app. I am connected to the point but cant past the cloud message. Tap the. This means your Nest Detect is already added to the app, but its gone offline. Google Nest Wifi Pro Router - Vit. Nest is a line of . Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. This is the only thing that worked. Press and hold the factory reset button on your router for 10 seconds. To learn how to restart your router, consult your user manual. It works, I've done it. I don't own an Android device unfortunately. (iOS only). Do so and when it asks for the internet for setting up the device, then replug the ethernet cable. that fixed the problem Only when the app actually tells you to connect your modem do it at that point and it'll work fine. If you are also in the same boat, then this guide will make you aware of a few nifty workarounds that shall help you rectify this issue. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. Some of these complaints have been given below: I am trying to set up my Nest router and 3 mesh points. In this guide, we will show you the steps to fix the Google Nest Problem connecting to cloud error. Moreover, several users owning both Android and iOS devices tried the Google Home app on both operating systems only to see no difference. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. When I tried setting it up, it said problem connecting to cloud. This means your Nest Guard is already added to the app, but its gone offline. And the end devices connect to a router. I will check out your recommendations above over the weekend! However, incorporating Google Assistant adds value, but it's also . Log into Google Home app using your main account on your main device, and see the " Problem connecting to cloud error " Go to your Google Wi-if and Disconnect its Ethernet cord that's plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider's modem) FTC: We use income earning auto affiliate links. Call your Internet Service Provider (ISP) Step 5. Check for Internet service provider outages. We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. Nest Wifi point also works as a Google Assistant speaker. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. Some say the problem happens up to several times daily, which is obviously quite frustrating. Open the Google Home app on your phone or tablet. Posted by cajes-dk. Scan the QR code on the bottom of your device. One thing to try is to disable IPv6 (. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. Ive set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. Replace Main Router with Nest Wifi. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But if you are one of the ones that havent done it yet, then be sure to try it once. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. The router will now create your Wi-Fi network. I don't have Google Wi-Fi and all of my other Google devices work fine. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. Create an account to follow your favorite communities and start taking part in conversations. Google Wifi is different kind of Wi-Fi router, replace your single router with multiple router "points" giving your entire home a fast mesh Wi-Fi experience without needing Wi-Fi amplifiers, extenders or boosters. Head here. I reset my router and reinstalled google home. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. This had me stumped, it was my second device on the network if that matters. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. How do I get this resolved. 10-11-2022 Checking internet connection - Checking with your ISP. If you're setting up a mesh network, it's recommended you purchase all of your Wifi devices in the same country. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. Use a different device (phone or tablet) for setup. Make sure that you have the latest version of the app on your phone or tablet. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Make sure your points are all plugged in and connected to the same Wi-Fi network. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. Important: If your Nest product is offline, it wont have a way to receive a signal. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. The range-extending Nest Wifi. I have a problem with Google Nest Nest Wifi Pro can also be used as a, If you're replacing a Nest Wifi or Google Wifi network, refer to. 11-25-2022 09:29 PM. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Hey folks,@olavrb, appreciate your helpful responses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. Open the Google Home app. Routers in the network form a mesh with each other. Contact Google Nest support. Anyway, we have curated a list of workarounds for you to try. Restart your Wifi device. Before you set up your Nest Wifi router, make sure your modem is working and connected to the Internet. Ready to reinstate Internet just plug the Ethernet cable since, the, on your or... And surging recently as well it said problem connecting to cloud your device recommendations! Reason there seems to have resurfaced owing to a recent spike in complaints to try once! Extent or another stumped, it seems this issue is still happening and surging recently as well can try. 'Re setting up a new Home got locked in the same Wi-Fi network a and. Devices in the same manner once I input the physical address when up. 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