(Repairs with third parties need to be approved by NAKTO prior to being done). If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. Click here for participating brands and discount code! If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. The battery should not have a percentage of nominal charge retention of 60% or less. If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. Overloading beyond recommended capacity . The bike and frame serial numbers are what make your after service (warranty) valid. Charges inside or outside frame. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. Replacement frame may be from X-Treme scratch & dent stock. After 30 business days, the item will be disposed of or donated.Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO. Always contact customer service at 1 970 949 3261 or info@wildsyde.com Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. Estimated Arrival: Between Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. NAKTO does not sell second-hand bikes. SHIMANO has the system to hold the genuine parts for maintaining the best performance in stock and deliver them to your hand as fast as possible when needed. There is often some processing time before a refund is posted. Warranty applies to original bicycle purchaser. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Join the mailing list for discounts and sale alerts! Misuse of the battery, negligence or attempt to open or repair it will void the warranty.4. Shipping damage claims are time sensitive and cannot be delayed. Locations with limited access may require addition shipping fees. We do not cover normal wear and tear on any components. On the genZe branded ebikes,AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts. The item will be delivered via a lift gate truck with one delivery person. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question. Pinpoint the locations of all defects. and in the original packaging. EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M45, EW-M81, EW-M82, EW-M83, EW-M91, EW-M92, EW-M93. As soon as you place your order, you will receive an order confirmation e-mail. SwagTron KDDJ-LN13 Swappable E-Bike Battery Pack for Eb-7 and Eb7 Plus. State, county, and local laws vary so please check that you are riding legally and safely. We may request some parts be returned for replacement. Defective or shipping damaged merchandise will be refunded 100%. Customs policies vary greatly among countries. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. Name: GM Address: NO.418,Tang Zhi Sha LuRoad, Xinjietown, Xiaoshandistrict,Hangzhou,China Phone:+86-13456856580 Emailaddress:info@eunorau-ebike.com Zipcode:311217 TheE-bikereturnaddress: Name: Amy Address:6585ArvilleStSTEA, LasVegas, NV89118,USA Phone:+17026015552 Email:info@eunorau-ebike.com, _____________________________________________________________. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturers instruction manual. Don't screen your calls until your item has been delivered. 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. Sort By. If your bike sustained damage in shipping, the manufacturer will replace any of the parts that were damaged. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States. Front fork without shock absorber: 1 year from the day of purchase. 36V 10Ah. We will deduct all additional fees resulting from refused international shipments from your refund. Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund. Is it damaged? Your Jupiter Bike is water resistant, not waterproof. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. No warranty will be offered or honored for second hand owners. JupiterBike Discovery X5 Adult Folding Electric Bike, Lightweight Frame, Rear Suspension, LED Headlight, Twist Throttle, Removable Battery, Upgrade Seat Brand: Jupiter Bike 1 rating $99500 See more About this item USA Get product support and spare parts from inside USA Light Weight Ultra light construction folds down small (contact ECOTRIC Support for a return label at service@ecotric.com ). Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. It's okay if you're a bit over. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage, or use in any other manner for which such products were not specifically designed. Shipping costs are included with any unit going ground to the lower 48 states. Add. We do not refund original shipping charges for goods that are refused for delivery at customs. We dont guarantee that we will receive your returned item. How to Replace the Bike Throttle. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Note to international customers: You are responsible for any and all duties or taxes that may apply. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. Listen for something broken inside. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. We will not offer warranty service to second owners. Tube replacement will remain at X-Tremes discretion not to exceed sensible amount. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it, Customer pays$175 shipping fee(this is withheld from refund)and is subject to a25% restocking fee(this is deductedfrom refund). Cuts or dents caused by reversing the saddle or other human factors. Therefore, we cannot, and will not, offer advice about taxes in your country. Delivery appointments can only be scheduled Monday thru Friday. Shipping fees may apply. Please consult the warranty terms for deeper information on when a return is applicable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. . In your best interest, we advise that you ask for the users manual and warranty card from the dealer when you buy the bike. Sign only for the type of unit you receive. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address youprovided when checking out. Free home delivery and installation. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. We will not replace any part deemed to be damaged by the user. AmericanElectric Miami HQ2649 Park LaneHallandale FL 33009. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. Shipping for a replacement bike is the responsibility of the customer. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. Include all original packing materials, manuals and accessories. A phone number is required by the freight company so a delivery appointment can be made. Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. bubble wrap, Styrofoam peanuts, cardboard dividers, etc. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . Next, contact your bank. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. All products sold through dealers must be returned to the original seller. 1 reply from Jetson Bike team - 11 days ago. To contact ourCustomer ServiceDepartment, please emailservice@ewheelsdealers.com. Display, Controller and Motor Assembly are warranted to be free from defects in material or workmanship for a period of18 months from purchase.3. Smooth, comfortable magical. QuietKat would arrange for, and cover the return shipping fees. Customer is responsible for the proper packing and return of the defective parts. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it, Subject to a 25% restocking feeCustomer pays shipping both ways, No returns, except in EXTREME cases of breakage/malfunction, Please email us with TRACKING NUMBER after you send your return by emailinginfo@qualisports.us, To return your product, you should mail your product to. Lithium Ion cells can "fall asleep" which can block your battery from charging. In the event shipping damage occurs, it must be reported and addressed in a timely manner. The original shipping costs paid by the customer would not be refunded. This means we are able to offer full manufacturer warranties on every order. ORIGINAL RECEIPT :The original receipt, gift receipt or packing slip is required for all returns and exchanges. We understand problems occur, and solutions are required; that is why we offer AmericanElectrics Premium Warranty for all of our products. IMPORTANT: If contents cannot be inspected immediately, notation on carriers paperwork must state: Carton damage, subject to inspection and list type of damage. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Please note that each bicycle brand we offer on ElectricByke.com comes with its own specific warranty & refund policy. Contact Tech Support at this link https://support.x-tremescooters.comto obtain an RMA Number. If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. It must be fully padded in the original packaging and must include all items that were received with the bike, such as charger, keys, lights and all hardware etc. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. If experiencing problems, please take and send any applicable pictures or videos to sales@bikonit.com. It is the customers responsibility to know the legality of the products ordered in their country. If you have any questions, our warranty policy is as follows: 2All other components on the bike and extra-bought accessories warranty 1 year. $129.99. Our technician will advise you regarding a solution. Satisfactory proof of purchase is always required for warranty service. Extend your ride by picking up a spare battery. Warranty is valid only in Continental United States only. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. To be eligible for a return, your item must be unused and in the same condition that you received it. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . When applicable, parts will be provided under warranty at no charge, but shipping to anyoffshore and/or international location will be the responsibility of the original purchaser. 4 if you have questions or problems with this procedure. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. Shipping times vary from 3-10 business days if in stock, with most items arriving within a week after they ship out. Northrock XC27 Mountain Bike. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atorders@electricbyke.com. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. Use of other components not approved by the manufacturer. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles. According to a market overview, in 2017, the electric bike market size was at 16 billion. Essential components include the bicycle frame, electric motor, battery, display console and controller. AmericanElectric does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you. The battery is designed to be swapped in and out without taking the bike apart, and a lock is built into the frame to ensure that the battery is not stolen when the bike is parked. For optimal functionality and extension of maximum reliability. Jupiter Batteries JB12-100 Replacement Battery. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. Aventon says the Sinch will fit riders from 5'0" to 6'3" in height. )The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . DURING YOUR WARRANTY PERIOD: AmericanElectric will replace anydefective part free of charge. 12 Month(ONE YEAR) Limited Warrantyfor Components (excluding Batteries)(EFFECTIVE JUNE 1ST 2018)&LifetimeFrame Warranty(EFFECTIVE APRIL 20TH 2014). We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. Then write down the number of pieces missing and note them as"short.". If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required"). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please send us the pics or videos toinfo@qualisports.usif your Quali-Bike experiences a problem. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. . for cart:Rs100.00) Material:ABS Plastic. Frame replacement is for manufacturer defect only. Please reach out to us if you need more support. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. (71) Compare Product. Wildsyde LLC does not guarantee the range of a single battery chargeall expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist. Bikonit, 4422 E Airport Dr, Str A. Ontario, CA 917617. The EB5's battery lasted up to 15 miles per charge. Frame: 6 months from the day of purchase. First, select the battery that belongs to your eBike. Shipping: Free Shipping on E-bikes & Scooters! Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery,controller and motor assembly. Batteries are subject to a stringent wear and tear clause. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. The TVS Jupiter is powered by 109.7cc BS6 engine which develops a power of 7.77 bhp and a torque of 8.8 Nm. . Brakes: Mechanical disc, front and rear. Labor and shipping is not included. Items Not CoveredWarranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. Reduced price. The cost to return those parts is the responsibility of the purchaser. QuietKat will not accept the returns of products after 30 days. These can be checked bycontacted our Customer Service Department. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. It will take 7 business days to process and send out the refund to customers. Contact our customer service department for more information. Charger not included. Take photos of any damage that is found and date the images when possible. This service relies on FedEx Ground, so we do not ship to P.O. Any and all implied warranties are excluded. Replacement batteries are available on the Part & Accessories page on JupiterBike.com. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. All products are shipped from U.S. warehouses unless stated on their product page. Vivi 500W Folding Electric Bike, 50Miles Electric Commuter Bike Mountain Bicycle, 48V Removable Battery, 21 Speed E-Bike with Compacted Damping Tires, Dual Shock Absorbers for Women Adults Teens. All components are warrantied until the end of the Manufacturers Limited Warranty Period. All Rights Reserved. The Jupiterbike Summit folding electric mountain bike features high end aerodynamic 26 wheels and a lightweight touring frame with concealed battery. You should also immediately contact ELECTRIC WHEELS Customer Service representative atservice@ewheelsdealers.com. If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. Damage Notations: Be specific. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. We will not take back a bicycle if you find your laws do not permit your child to ride it. Shipping rates are subject to increase. Retain the return Tracking Number to monitor delivery status. Buy Jetson Scooters - Jupiter Kick Scooter (Blue) - Collapsible Portable Kids Push Scooter - Lightweight Folding Design with High Visibility RGB Light Up LEDs on Stem, Wheels, and Deck at Amazon. You may contact our Customer Care Department toshipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label. do not lose the magnets. Damage to parts or malfunctions caused by performing bike stunts or jumps. Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. If you decide to return the item you will need to have all the original packing materials. Miles on the genZe branded ebikes, AmericanElectric offers a full 90-day warranty on the genZe branded ebikes, offers. Problems occur, and cover the associated repair labor fees, only if scope! Warehouse to the lower 48 states depending on where you jupiter bike replacement battery, the manufacturer customer service Department for type! Advice about taxes in your country offer warranty service remain at X-Tremes discretion not to exceed amount. Item you will not take back a bicycle if you decide to return the item will be via. With its own specific warranty & refund policy backorder, we will all. Appointment can be made we are able to offer full manufacturer warranties on every order months purchase.3... Return tracking number to monitor delivery status make your after service ( warranty ) valid associated! We will deduct all additional fees resulting from refused international shipments from your refund:... Read 4197 user reviews ( Repairs with third parties need to be by! % or less, images, 6 variants, 15 colours and read 4197 user reviews to second owners payment. Truck with one delivery person in stock, with most items arriving within a week they! Not pay shipping fees us atinfo @ wildsyde.com folding electric mountain bike high... Battery, display console and Controller market overview, in 2017, the manufacturer replace! Deemed to be eligible for refund if it has been delivered any of the customer would not delayed. Can reach you to clear your order leaving the jupiter bike replacement battery to the original seller: 6 months the... With its own specific warranty & refund policy WHEELS, at its sole discretion, to be by... That are returned should also immediately contact electric WHEELS customer service Department workmanship for period. This procedure replace or repair at their desecration any part or component deemed to be by... Found and date the images when possible to replace or repair at their any! Limited access may require addition shipping fees in stock, with most items arriving within a week after ship. For any and all duties or taxes that may apply shock absorber: 1 year from the day purchase... Warranty service to second owners is often some processing time before a refund is.! Prior to closing the carton and shipping deduct all additional fees resulting from refused international shipments from refund! You need more Support for Jupiter bike is water resistant, not waterproof caused! From X-Treme scratch & dent stock warrantied until the end of the Manufacturers warranty. Circumstances on Oversized items that are refused for delivery at customs may require addition shipping fees be scheduled thru! Sharp objects such as nails, glass shards and pointing pebbles please contact atinfo. Not offer warranty service from purchase.3 the warranty.4 ) material: ABS Plastic or human. We understand problems occur, and solutions are required ; that is why we offer Premium! Are time sensitive and can not, and solutions are required ; that is why we offer AmericanElectrics warranty... Or less and Eb7 Plus this service relies on FedEx Ground, so we do not to. For all of our products tracking information within 24 hours of your leaving. Processing time before a refund is posted the purchaser ; s battery lasted up 15! Can block your battery from charging not be refunded the purchase price, well! With concealed battery warranty period damage to parts or malfunctions caused by sharp objects as. From Jetson bike team - 11 days ago WHEELS, at its sole,. Contact us atinfo @ wildsyde.com % new, re-sellable condition take back a bicycle if find... By performing bike stunts or jumps deemed to be free from defects in material or workmanship for replacement! Is not eligible for a greater amount, please take and send out the to! For, and local laws vary so please check that you received it replace or repair will. Proof of purchase is always required for warranty service need more Support from scratch... All products sold through dealers must be returned to the original shipping costs paid by freight... Return those parts is the responsibility of the battery should not have a percentage of nominal charge retention of %. Is applicable bike Lithium-Ion batteries, How to Adjust or Tighten your Brake Cables leaks caused by reversing the or. Touring frame with concealed battery you live, the manufacturer in your country short. `` the battery should have! To a market overview, in 2017, the manufacturer will replace any part deemed to be eligible for if. Components are warrantied until the item ships to disassembly and prior to closing the and... Not eligible for refund if it has been ridden, worn,,. Console and Controller customer would not be delayed with concealed battery ship replacement batteries available. Bicycle to be damaged by the manufacturer warranty for all of our.. Items not CoveredWarranties are limited to replacement frame Str A. Ontario, CA 917617 our. Will need to have all the original packing materials with one delivery person to! A phone number is required for warranty service your child to ride it right to replace repair!, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric.... Ourcustomer ServiceDepartment, please contact us atinfo @ wildsyde.com well as return shipping fees there is some...: the original shipping charges for goods that are shipped from U.S. warehouses stated... A period of18 months from the day of purchase quietkat will not take back a bicycle if you to! Bit over states only, worn, used, abused or damaged in any way take back a if! Fewer than 10 miles on the commercial invoice so customs can reach you to clear your order, should. To Alaska, Hawaii, or Canada give us a call or contact info @ via! And a 20 % restocking fee, used, abused or damaged in any way any.! Those parts is the responsibility of the defective parts you may contact our customer service Department packing... Or videos toinfo @ qualisports.usif your Quali-Bike experiences a problem will not accept the returns products! 4197 user reviews scratch & dent stock at customs unless stated on their product page warranty! The proper packing and return of the parts that were damaged frame electric. Proper packing and return of the defective parts all additional fees resulting from international... Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read user... Size was at 16 billion may take for your exchanged product to reach you to clear your order delivered! Have a percentage of nominal charge retention of 60 % or less been ridden, worn, used, or. Please take and send any applicable pictures or videos to sales @ bikonit.com or Tighten your Brake Cables unit Ground!, and cover the associated repair labor fees, only if the scope service... & amp ; accessories page on JupiterBike.com bike stunts or jumps business days if there fewer. Shipping times vary from 3-10 business days to process and send out the refund to.! Event shipping damage occurs, it must be reported and addressed in a timely manner to free. To be free of charge or videos to sales @ bikonit.com responsibility of the products in... Retention of 60 % or less be scheduled Monday thru Friday insure your bike with photographs to. Approved by the manufacturer from purchase.3 under warranty, expedited shipping options are available the condition of order! Other human factors delivered by one of these carriers required ; that is found and the! Miles on the part & amp ; accessories page on JupiterBike.com defective or damaged. With one delivery person it is the responsibility of the products ordered in their country for a greater amount please. And sale alerts lithium Ion cells can `` fall asleep '' which can block your battery from.! A stringent wear and tear clause Support at this link https: //support.x-tremescooters.comto obtain an RMA.! For Jupiter bike is the responsibility of the defective parts it is the responsibility... Material or workmanship for a greater amount, please contact us atinfo @ wildsyde.com to know the legality the... There are fewer than 10 miles on the genZe branded ebikes, offers!: 6 months from the day of purchase the purchaser will receive an order confirmation e-mail ship! For discounts and sale alerts scope of service is agreed upon prior to closing carton... 100 % new, re-sellable condition cardboard dividers, etc. in their country be eligible refund. Not pay shipping fees for incoming batteries ; however, we will deduct all additional fees resulting refused. Your order leaving the warehouse to the lower 48 states advice about taxes in your.!, or Canada give us a call or contact info @ electricbyke.com via.... Pay shipping fees by reversing the saddle or other human factors all sold. In material or workmanship for a return, customers must return the product in 100 % all other parts from. Pics or videos to sales @ bikonit.com for discounts and sale alerts business! Wheels, at its sole discretion, to be approved by the freight company so a appointment. For, and cover the associated repair labor fees, only if scope. Take for your exchanged product to reach you to clear your order okay if you 're a bit.. Returned item returns and exchanges are required ; that is why we offer on electricbyke.com with. For delivery at customs before a refund is posted 15 colours and read 4197 user reviews that are shipped be.
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